Privacy Policy

The Real LEVEL UP, home of the LEVEL UP Nation® virtual talk show® network (“we,” “us,” or “our”), respects your privacy. This policy explains what information we collect through thereallevelup.com, how we use it, and the choices you have.

1. Information we collect

Information you give us

• Contact and application details — such as your name, email address, phone number, and message when you fill out a form, apply to be a guest, or contact us.
• Purchase details — such as your name, email, billing details, and shipping address when you buy a membership, guest package, or merchandise.
• Story and guest information — anything you choose to share with us about your story or business when applying to appear on a show.

Information collected automatically

• Basic technical data such as your browser type, device, pages visited, and general location, collected through cookies and similar tools to keep the site working and understand how it’s used.

2. Payments

Payments are processed securely by our payment processor, Stripe. We do not store your full card number on our systems. Stripe’s use of your information is governed by the Stripe Privacy Policy.

3. How we use your information

• To deliver what you signed up for or purchased, including memberships, guest appearances, packages, and orders
• To respond to your questions and requests
• To schedule and prepare guests for our shows
• To send you show updates, member news, and offers you have agreed to receive
• To process payments, prevent fraud, and keep accurate records
• To improve our website, shows, and services

4. Email and text messages

If you give us your email address or mobile number and agree to hear from us, we may send you messages about our shows, membership, and offers. Message frequency varies, and message and data rates may apply for texts. You can unsubscribe from emails at any time using the link in any email, and you can opt out of texts at any time by replying STOP. Reply HELP for help.

We do not sell, rent, or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

5. How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business, such as our payment processor, website and CRM platform, email and text-messaging providers, and shipping carriers, and only so they can provide those services to us
• Authorities when required by law, or when needed to protect our rights, our audience, or our guests

6. Shows and public content

Our shows are broadcast live and may be recorded and shared publicly. If you appear as a guest or post comments in a live chat, what you say or post may be seen by the public. Guest appearances are covered by the guest waiver and release you sign before your show.

7. How we protect and keep information

We use reasonable safeguards to protect your information. We keep it only as long as we need it for the purposes above, or as required by law.

8. Your choices

• You can ask us to access, correct, or delete the personal information we hold about you.
• You can unsubscribe from emails or reply STOP to texts at any time.
• You can set your browser to refuse cookies, though some parts of the site may not work as intended.

9. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us