Refund & Cancellation Policy

This policy explains how cancellations and refunds work for purchases made from The Real LEVEL UP, home of the LEVEL UP Nation® virtual talk show® network (“we,” “us,” or “our”). If you have any questions, please reach out through our contact form.

1. Insiders memberships (Supporter, Crew, Inner Circle)

• Billing. Memberships are billed monthly, in advance, on the same day each month as your original sign-up date, until you cancel.
• Cancel anytime. You can cancel at any time by contacting us through our contact form. Your cancellation stops all future charges.
• Access after cancelling. You keep your member benefits through the end of the billing period you already paid for.
• Partial months. We do not offer refunds or credits for partial months or unused time.
• Billing mistakes. If you were charged in error (for example, a duplicate charge or a charge after you cancelled), contact us within 30 days of the charge and we will refund it in full.
• Changing tiers. You can move to a different tier at any time. The new price starts on your next billing date.

2. Guest Appearance ($50)

• The $50 participation fee reserves your spot on a scheduled show.
• If we cancel or can’t book you, we will offer you a new date. If no new date works for you, we will refund your fee in full.
• If you need to reschedule, let us know at least 48 hours before your show and we will move you to a new date one time at no cost.
• Fees are not refundable if you cancel less than 48 hours before your show, do not attend, or are removed from the show for violating our Terms of Service.

3. Business Guest Package ($497)

• Full refund if you cancel at least 7 days before your scheduled show.
• Within 7 days of your show, we can reschedule you one time instead of a refund.
• Once your episode has been recorded, the package is non-refundable because production of your clip reel and commercial has begun.
• If we cancel your appearance and cannot reschedule, we will refund your package in full.

4. Merchandise (LEVEL UP Nation® Tee)

• Returns. You may return unworn, unwashed items in their original condition within 30 days of delivery for a refund of the item price.
• Damaged or incorrect items. If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with a photo and we will send a replacement or a full refund, including shipping, at no cost to you.
• Return shipping. For returns that are not our error, the customer pays return shipping, and original shipping charges are not refunded.
• Size exchanges. Contact us within 30 days of delivery and we’ll exchange your tee for another size while supplies last.

5. How refunds are paid

Approved refunds are returned to the original payment method. Once we process a refund, it usually appears on your statement within 5–10 business days, depending on your bank or card issuer.

6. How to request a cancellation or refund

7. Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the updated policy is posted on this page.